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There could be several reasons why your Blackstone griddle top is not seating.
If you recently purchased the griddle, it may need to be seasoned first.
Seasoning the griddle will help create a non-stick surface and also help prevent rusting.
Another reason the griddle top might not be adequately seated could be because it wasn’t installed correctly. Ensure that the legs are properly attached and tightened before using the griddle.
Contact Blackstone customer service for further assistance if the griddle top is still not seated properly.
Should I Register My Griddle Before Sending It Back?
If you have a Blackstone Griddle that is not seating properly, you may be wondering if you need to register it before sending it back.
The answer is no. You do not need to register your griddle before sending it back.
However, we recommend that you keep your proof of purchase handy if there are any issues with your return. It is best in the long run if you do register it, but it should not stop you from returning the product.
If your Blackstone Griddle top is not seating properly, it is most likely due to a warped or bent frame. This can happen if the griddle is stored improperly or dropped.
If this happens, the only way to fix the issue is to replace the entire frame. It is best to let Blackstone Customer Service handle the situation if this is the case.
Contacting Blackstone for a New Griddle Top
If you need to contact Blackstone customer service for a new griddle top, the best way to do so is by calling their customer service number. The phone number for Blackstone customer service is 1-888-656-2242.
You can also email them at customercare@blackstoneproducts.com.
When emailing or calling Blackstone, have your proof of purchase handy, as they will likely ask for it.
If you are having trouble with your griddle top not seating properly, follow the troubleshooting tips below before contacting customer service.
By doing this, you may be able to fix the issue without replacing the entire griddle top. However, if none of these tips work, then it is best to reach out to Blackstone customer service for further assistance.
Troubleshooting Tips:
If your griddle top is not seating properly, you can try a few troubleshooting tips before reaching out to customer service.
One thing you can try is to season the griddle. This process will help create a non-stick surface and also prevent rusting. Another thing you can try is to make sure that the legs are properly attached and tightened before using the griddle. If neither of these tips works, then the best course of action is to contact Blackstone customer service for further assistance.
Why Does a Blackstone’s Top Not Seat Properly?
If you’ve ever cooked on a Blackstone griddle, you know that getting the top to seat properly can be a bit of a challenge. The good news is that you can do a few things to help ensure that your griddle top seats properly every time.
First, make sure that the surface you’re cooking on is level. If the surface isn’t level, the griddle top won’t seat properly.
Second, check the legs of the griddle to make sure they’re all the same length.
If one leg is shorter than the others, it could cause the griddle to rock when you’re trying to seat the top.
Third, make sure the screws that hold the griddle top are tight.
If the screws are loose, the griddle top may become misaligned when you try to seat it.
Fourth, if you’re still having trouble getting the griddle top to seat properly, try heating it up for a few minutes before you attempt to seat it.
The heat will help expand the metal and make it easier to seat the top.
Warping and Becoming Wobbly
If you’ve noticed that your Blackstone griddle top has become warped and wobbly, there are a few possible causes.
First, it’s essential to ensure that the griddle is adequately seasoned. If the seasoning isn’t adequate, the griddle will be more susceptible to warping.
Secondly, how you clean your griddle can also affect its shape. Be sure to use a mild soap and avoid scrubbing too harshly, as this can also cause the griddle to warp.
Finally, extreme temperature changes can also cause the griddle to warp, so be careful not to put it on an excessively hot surface or expose it to cold temperatures.
By following these tips, you can help keep your griddle top in good shape and avoid problems with warping.
Which Models are Affected the Most?
The Blackstone 28″ griddle is the most popular size and the one that is affected by this issue the most. The 36″ and 42″ griddles are also affected but to a lesser degree.
There are several reasons why your Blackstone Griddle top may not be seating properly. The most common reason is that the griddle was not allowed to cool down properly before being moved or stored.
Final Thoughts
If your griddle top is not seating, it is likely due to one of three things:
- The griddle top is warped.
- The gas line is not attached correctly.
- There is an issue with the ignition.
Troubleshooting will help you find the reason. If you cannot find a reason, get with Customer Service and take their advice.
Robert is a certified Pitmaster, with over a decade of experience in smoking the best meats you’ll ever feast upon. He also has a Bachelor of Business Administration from the University of Texas at San Antonio. When he’s not researching technical topics, he’s most likely barbecuing in his backyard.